Fitzrovia IT is proud to announce that we have achieved ISO/IEC 20000-1 certification, the international standard for IT service management. This latest achievement recognises the strength of our service management processes and adds another internationally recognised certification to our extensive portfolio of industry accreditations.
Achieving ISO/IEC 20000-1 requires significant preparation, rigorous assessment and a demonstrable commitment to maintaining consistent service management processes. Following considerable work across the business, we have successfully met the requirements of the standard, further strengthening our position as one of the UK's most highly accredited managed service providers.
ISO/IEC 20000-1 is the international standard for IT Service Management Systems (ITSMS). It provides a framework for organisations to establish, implement, maintain and continually improve the way they manage and deliver IT services.
The standard covers the processes and controls that underpin effective IT service delivery, ensuring that services are managed consistently, performance is monitored and responsibilities are clearly defined.
For managed service providers (MSPs) like Fitzrovia IT, this includes several critical areas:
ISO/IEC 20000-1 certification demonstrates that our service management system has been independently assessed against the requirements of this internationally recognised standard.
When businesses outsource their IT support, they need confidence that their provider has the processes, expertise and accountability to manage their technology effectively.
Our ISO/IEC 20000-1 certification provides independent assurance that the management system supporting the design, deployment and support of our IT services and solutions meets an internationally recognised benchmark.
For our clients, this reinforces our commitment to:
Consistent service delivery
Documented service management processes provide a structured approach to handling incidents, changes and service requests. This supports consistency across the services we deliver.
Clear accountability
Defined responsibilities and management processes help ensure that IT issues and service requests are handled through established procedures.
Measured performance
Monitoring and reviewing service performance against agreed requirements helps us assess how effectively our services are being delivered and identify areas for improvement.
Continual improvement
The standard requires organisations to maintain and continually improve their service management systems, supporting an ongoing commitment to reviewing and strengthening operational processes.
These principles underpin the way we manage IT services for our clients, helping us maintain the standards expected of a trusted managed service provider.
ISO/IEC 20000-1 is our latest addition to an already extensive portfolio of industry accreditations, certifications and technology partnerships.
Fitzrovia IT holds six ISO certifications, independently assessed through the British Assessment Bureau:
We also hold all six Microsoft Solutions Partner designations, recognising our capabilities across Microsoft's technology ecosystem:
Our Microsoft Security designation is further supported by the Cloud Security Specialisation, recognising our expertise in securing and managing Microsoft Azure environments.
Our wider cyber security credentials include:
We are also an appointed supplier on G-Cloud 15, the UK government's framework for purchasing cloud hosting, software and support services.
Together, these accreditations demonstrate the breadth of our capabilities across IT service management, information security, cyber security, cloud technology and business continuity.
Achieving ISO/IEC 20000-1 certification is a significant accomplishment for Fitzrovia IT and reflects the work and commitment of colleagues across the business.
We would like to recognise Anuj Mehta, Dan Kelliher, George Coumas, Jake Burtonshaw, Mahad Dahar, Vic Taylor and Callum Siciliano, alongside the wider team, whose contributions helped make this achievement possible alongside their day-to-day responsibilities.
As one of the UK's most highly accredited managed service providers, we are proud to continue strengthening the standards behind our services.
Our latest certification reinforces our commitment to delivering secure, stable and reliable managed IT services, supported by independently recognised management systems and technical expertise.
Looking for an accredited managed IT services provider?
Fitzrovia IT supports organisations across the UK with managed IT support, cyber security, Microsoft cloud services and strategic IT consultancy.
Contact our team to discuss how we can support your business.